The Solicitor Call That Never Happened

Glendale & Cheviot · July 2026 · 3-minute read

"Leave it with me — I'll chase the solicitors this afternoon." It's the most reassuring sentence in estate agency. So why, a week later, has nothing moved?

Here's the uncomfortable reality of how sale progression works at many agencies: the person who promised to chase your solicitor is also juggling viewings, valuations and forty other files. Chasing a conveyancer means sitting in a call queue, and the call queue doesn't earn commission. So "I'll chase it today" quietly becomes "I'll chase it when I next get a minute" — and you're none the wiser, because there's no record either way.

Why you can't tell the difference

When an update is delivered by phone, from memory, there's no timestamp, no paper trail and no way for you to distinguish between "I spoke to them" and "I meant to speak to them". Most sellers never find out which one they got. The sale still completes eventually — but weeks later than it needed to, and you did the worrying in the meantime.

What good looks like

It's not complicated, and it doesn't cost thousands:

• Every contact with a solicitor is logged the moment it's made — date, time, what was said, what happens next.
• You get the update the same day, in writing, generated from that record. Not a fortnight later, from memory.
• If a week passes with nothing to report, you're told that too — with the next chase date, so silence is never a mystery.

Honest updates aren't a premium service. They're just a system, applied consistently. That's the way we've built ours from day one.

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